Return Policy
1. Eligibility for Returns
Due to the nature of our products, only unused and unopened items are eligible for return.
You may request a return within 7 days of receiving your order if:
- The item is sealed, unused, and in its original packaging.
- The product has not been opened, tasted, or tampered with
- You can provide the order number or proof of purchase
Items Not Eligible for Return
For safety and hygiene reasons, we cannot accept returns on:
- Opened honey jars
- Opened talbina packages
- Opened or unsealed shilajit containers
- Any product that has been used, damaged, or not in its original condition
2. Exchanges
Exchanges are only available for:
- Wrong product delivered
- Damaged item upon arrival
- Manufacturing or sealing defects
We cannot exchange products that have been opened after delivery.
3. Damaged, Leaking, or Incorrect Items
If your order arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Photo or video proof of the issue
- Your order number
- A brief description of the problem
We will replace the item at no additional cost once verified.
4. Return Process
- Contact us to request a return.
- If approved, we will send return instructions
5. Contact Us
For questions about returns or exchanges, please reach out:
Email: contact@samarfoods.pk
Phone: +92 311 1215455
Samar Foods is a leading brand in premium natural products, known for delivering pure, high-quality, and authentic food items with trust and care.
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